[The report was] "...very good and well written. Good recommendations, too.”

- Marcy Satalich,
Regional Information Services,
  Providence Health and Services - Oregon Region.

“Donna helped make my personal and business life easier through her workshops and consulting .”

- Alan Peters,
  General Manager,
  Portland Conference Center.

“D. L. Cohen Information Services provides ... employees with the information and tools they need to be knowledgeable and wise users of the \web.”

- Sam Brooks, CEO, Oregon Association of Minority Entrepreneurs, Portland, Oregon

"I highly recommend Donna Cohen to any organization wishing to bring a technology catalyst into their professional development agenda. She played a vital role in helping our staff 'get going' in technology this year."

- Kirk Sherrill, Vernonia School District, Vernonia, Oregon

“...she has a way of imparting knowledge and passing on her excitement about the subject matter at the same time.”

- Marie Selleck, Reference Librarian, Beaverton, Oregon

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Sample Clients & Projects

Information Management / Library Consulting / Needs Assessments

Website Design


Research, Workshops and Presentations



Information Management and Needs Assessments

Corvallis-Benton County Public Library [for State Library of Oregon], The LSTA [Library Services and Technology Act]-funded project to expand the Oregon Digital Library collection required an evaluation. The program offers thousands of audio and video materials to libraries throughout Oregon via the Library2Go service. The service increases library offerings to all, but, especially, to library users who are unable to physically go to their local libraries and to users of libraries with limited resources to purchase materials.

Providence Health and Services - Oregon, I.S. Department, wanted to redesign their Intranet site with users in mind - all Providence employees in the Oregon Region. After in-depth interviews with representative staff and an independent heuristic evaluation of the current site, D. L. Cohen Information Services provided guidelines and recommendations for site content and information architecture.

iCurrent - a new current awareness website using advanced filtering and text analytics software to provide users with customized news and information - is in development. D. L. Cohen Information Services is providing taxonomy services for the company.

Mercy Corps, Inc. D. L. Cohen Information Services conducted a comprehensive needs assessment as a foundation for an organizational Intranet.

Chris Olson & Associates contracted with D. L. Cohen Information Services to join a team developing a prototype knowledge and records management website for the second largest nickel mining company in the world. The website combined into a unified interface internal company documents, external research databases, access to the services of the company's reference librarians as well as up-to-date industry news along with other opportunities for sharing knowledge.

Presentation: Northwest Regional Special Libraries Association Conference, October 2006, Vancouver, BC. "Before you start - conducting an information needs assessment as a foundation for CM, website, intranet and other high-level projects".

KAPS Group used the taxonomy development expertise of D. L. Cohen Information Services to create and define the taxonomies used by Inxight's Smart Discovery enterprise search and retrieval software.

As an instructor for Emporia State University's Graduate School of Library and Information Management, Donna L. Cohen taught LIB-811 Assessing Information Needs and Evaluating Information Resources.

L-net: Oregon's Statewide Virtual Reference Service a LSTA funded program, was just over a year old when D. L. Cohen Information Services conducted a comprehensive evaluation process resulting in a report outlining areas needing improvement and providing recommendations for enhancing this state-of-the-art reference program.

Technical Assistance for Community Services - Organizational changes necessitated new strategies for information management. D. L. Cohen Information Services was consulted for information needs analysis, taxonomy creation, and database development.

Reclaiming Futures - a first-of-its-kind program to develop models of systems of care to treat juvenile substance abusers in the justice system at several sites around the country. D. L. Cohen Information Services conducted a full-scale Information Needs Assessment that will provide the knowledge necessary to create appropriate information management systems.

The National Indian Child Welfare Association -. D. L. Cohen Information Services was called upon to conduct a comprehensive Information Needs Assessment.  Recommendations included strategies for enhancing the present physical library into a web-based library and expanding the website as a communications tool. D. L. Cohen Information Services then worked with NICWA to implement many development tasks including customization of library database software, subject taxonomy development and library staff training..

“The report was of high quality, exceeding expectations…We will adopt 90% of the recommendations…” – Terry Cross, Executive Director, National Indian Child Welfare Association, Portland, Oregon.

The State of Oregon Health Licensing Office - An information needs assessment was conducted by D. L. Cohen Information Services. Follow-up services included development activities which transformed information access from a cumbersome manual activity to a streamlined, computerized process.

"Thanks to Donna's expertise, the new library has become a valued resource usable by every employee. The ... database system that Ms. Cohen implemented improved our operations dramatically." –
Kevin Weeks, Communications Coordinator, State of Oregon Health Licensing Office

Partial list of Information Center/Library clients:

  • Harris Associates
  • Port of Portland
  • ITT Tech
  • Metro-McNair Clinical Labs
  • Oregon Stamp Society
  • Portland General Electric [contractor]


Last Updated: August 4, 2012
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D. L. Cohen Information Services, Portland, Oregon. Assisting your business to acquire, organize, manage and deliver information and knowledge.