Business Knowledge Management:
Making Connections - Acquiring Knowledge
Your best marketing person has left your company. Did her knowledge
leave also? You've discovered that three different departments
have all ordered an expensive reference book that could easily have
been shared by all. Can you afford the cost? Your employees
are spending way more time on the Internet than the information
gained justifies. Don't mind paying them for this wasted time?
You need the background materials on that project your company did
in December of 1999. Do you have it? And, if so, where is it?
Knowledge sharing throughout you organization and efficient,
timely access to actionable information; this is knowledge management.
Making connections between employees and co-workers who have the
necessary knowledge, making connections between employees and needed
information resources - these are the goals.
Strategically, the first step is to find out what information and
knowledge already resides in the organization, what information
is needed for the success of the business, and to identify the gaps.
In other words, a formal or informal "information needs
assessment " may be helpful.
Tools of KM
Will an "experts" database - one that identifies the skills and
employees - be helpful? Does the culture of your business encourage
the sharing and collaboration of knowledge? Are there spaces, virtual
and/or physical, for employees to connect and share?
Are you making the best use of the Web for information access?
Are you aware of fee-based online services that make up in time
what you will spend in dollars for their use? Internal and external
data must be deposited in cataloging or database systems and utilize
taxonomies or other controlled vocabulary for efficient information
If you need to share knowledge among more than a few people an
internal Internet - an "Intranet" - will allow your company
to provide current information to all members of your organization
A bit overwhelmed? You many find the assistance of an "information
professional" of great benefit. She will help you look at the
overall picture of information access, organization and dissemination
in your organization.
Publications and articles
KM World Magazine
Brint Knowledge Management Channel
Connex: HP Knowledge Network database was developed by Tony Carrozza
to help HP employees all over the world find each other based on
expertise. For a description of the development of this system,
only HP knew what HP knows"
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